Travelex Insurance Services, FAQ

We recommend you purchase a travel protection plan to protect you and your trip investment.

For your convenience we offer travel protection through Travelex Insurance Services.

See below for more information about this plan.

Not sure if you need travel protection? Consider these scenarios and what you would do if an unexpected situation affected your trip.

 

DEVELOPED CHEST PAINS DURING MY TRIP
No one expects to have a medical emergency while traveling. Having coverage for Accident, Sickness & Medical Expenses and Emergency Medical Evacuation helps ensure you receive quality care.
A TERRORIST INCIDENT OCCURRED AT MY DESTINATION
If a terrorist incident happens in a city listed on your itinerary within 30 days of your scheduled arrival, having Trip Cancellation and Trip Interruption coverage allows you to cancel or interrupt your trip due to a terrorist incident and be reimbursed for unused, non-refundable trip expenses.
HELP! I MISSED MY CONNECTION
If your flight, cruise or other trip connection is delayed 3 hours or more due to inclement weather, Missed Connection coverage allows you to be reimbursed for additional transportation to join the departed trip, as well as additional costs such as accommodations and meals.
MY CHILD HAS AN EAR INFECTION & CAN’T TRAVEL
If your child suddenly becomes ill and can’t depart on your trip, having Trip Cancellation coverage allows you to cancel your trip due to sickness and be reimbursed for non-refundable trip expenses.
MY FLIGHT IS DELAYED
If your trip is delayed 5 hours or more, Trip Delay coverage allows you to be reimbursed for additional accommodations and meals if your departure is delayed due to a covered reason, such as a strike or common carrier delay.
WHAT HAPPENED TO MY LUGGAGE?
If your bag is lost, stolen or damaged – or if your bag is delayed 12 hours or more – you can be reimbursed for personal articles and expenses. (Hint: If you’re traveling with sporting equipment, ask about Equipment Delay coverage.)
MY RENTAL CAR WAS IN A FENDER BENDER
Rental Car Collision Coverage1 provides reimbursement if your rental car is damaged, vandalized or stolen.
HOW DO I SAY ‘STOMACH ACHE’ IN SPANISH?
For travel advice or help finding an English-speaking doctor in your area, call Travel Assistance Services2 anytime 24/7. These experts can even help with Language Interpretation Services.
OOPS! WE BROKE A LAMP ON PROPERTY
If you or a guest accidentally damages property assigned to your accommodations, Security Deposit Protection allows you to be reimbursed for damages.
I’M NOT SURE YET WHO’S TRAVELING WITH ME
The convenience of shared benefits means you can insure up to 8 total travelers on one policy – even if one of them decides to join at the last minute.
How do I purchase the offered travel insurance?
Purchasing an insurance plan is as easy as clicking here
When should I buy it?
Insurance can be purchased at least 10 days prior to departure date. However, we encourage you to purchase the plan within 3 days of your final trip payment so you can qualify for the pre-existing medical condition exclusion waiver.

Still have questions, call Travelex Insurance Services directly at 800.351.5708 and reference plan number TTCB-0618.

1 Coverage availability may vary by state of residence.  The purchase of a product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not

answer questions about the terms and conditions of the insurance offered and may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker. The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. If you have questions about coverage available under our plans, please review the policy or contact Travelex Insurance Services at 800.446.9007 or email [email protected] Any inquiry regarding claims may be directed to [email protected], P.O. Box 31003 Charlotte, NC 28231-1003; 855.205.6054. Inquirers regarding new, existing or denied claims and any other claims questions may also be directed to this address. To view state specific fraud warnings, visit travelexinsurance.com/company/fraud-warning. Consumers in California may also contact: California Department of Insurance Hotline 800.927.4357 or 213.897.8921. Travelex CA Agency License #0D10209. Consumers in Maryland may contact: Maryland Insurance Administration 800.492.6116 or 410.468.2340. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company; NAIC #22276. To view a sample of your state-filed policy call 800.351.5708 or visit policy.travelexinsurance.com/TTCB-0618. 10.18 DQJ
Trip advisor approved travel
Michelle Donato
Lic. Real Estate Broker/Owner (888) 888-2204
Michelle Donato Lic. Real Estate Broker/Owner Concierge Reality
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